Visitors must meet the following requirements before entering Malaysia:

• Have a Valid Passport or Document
  • Everyone must have a recognized and valid passport or international travel document to enter Malaysia.
  • Any passport or travel document that is not recognized by the Malaysian Government, must have a Document replacing a Passport.
  • A passport that can be applied for at any Malaysian Representative Office abroad.
  • Holders of travel documents such as Declaration of Identity, Laissez Passer, Titre de Voyage or Permanent Resident Certificate of a country need to ensure that their return to their country or the country that issued the document is guaranteed.
  • Documents must be valid for six months or more from the date of entry into Malaysia.
• Have a Visa
  • A visa is a type of endorsement in a passport or any other recognized foreign travel document that indicates that the holder has been granted permission to enter Malaysia.
  • Foreign nationals who require a visa must first apply at any Malaysian Representative Office abroad.
  • The visa issued is not an absolute guarantee that the individual will be allowed to enter the country.
  • The final decision is at the discretion of the Immigration Officer on duty at the gate.
• Have a valid return ticket and sufficient expenses
  • Every visitor is also required to prove the financial ability to declare himself in Malaysia along with a fixed return ticket to return to his home country or to another country.
• Not an illegal immigrant
  • Any person recognized under Section 8 of the Immigration Act 1959/1963 is not allowed to enter Malaysia despite having a valid Passport or travel document, visa, travel ticket and sufficient expenses.
• Filling in the Malaysia Digital Arrival Card (MDAC)
  • Visitors are required to complete a Malaysia Digital Arrival Card (MDAC)/ (IM.26) upon arrival at any gate of entry gazette at the URL https://imigresen-online.imi.gov.my/mdac/main.
  • Visitors must present their passports together with a complete MDAC to the Immigration Officer on duty and visitors must also ensure that their passports or travel documents are validated with the appropriate pass before leaving the immigration counter.
• Pass Requirements
  • Foreign nationals who wish to visit Malaysia must obtain a Passport at the entrance in addition to a visa (if necessary) that allows them to stay temporarily in the country.
  • A passport is a type of endorsement in a passport that gives permission to stay in Malaysia for an authorized period.

• Immigration Form
  • As of 1st December 2023, the Immigration Department of Malaysia will require foreign nationals to complete the Malaysia Digital Arrival Card (MDAC) prior to their arrival in Malaysia. You can register here (take them here: https://imigresen-online.imi.gov.my/mdac/main).
• Visa applying process (When patient is already in Malaysia), Here is the list of documents needed for medical visa extension:
  • Please bring your original passport to the IPC at least 1 to 2 weeks before the expiry date. The IPC staff will verify your visa entry stamp.
  • Please provide your most recent 3 months bank statements as required by the immigration officer.
  • Family certificate, marriage certificate, birth certificate, or proof of relationship (for Somalia) are required by the immigration officer.
  • One passport-sized photo with a white background for the patient, and for the companion (if any).
• Process flow:
  • IPC staff will obtain the doctor’s letter.
  • IPC staff will email the Malaysia Healthcare Travel Council (MHTC) to request a supporting letter for the visa extension. Approval or rejection will be determined by the MHTC team.
  • The duration of the extension is subject to the doctor's recommendation and MHTC's decision. It may be 3 or 6 months, depending on the patient’s condition.
  • Types of visa extensions and estimated cost: Medical Visa (3 or 6 months) – RM1000 per person (estimated).
  • IPC staff will schedule the immigration appointment. Visa extension visits typically take place on Tuesdays and Thursdays ONLY.

ID, cash, bookings, comfortable clothing, rain gear, medications, phone, charger, power bank, universal adaptor, sunscreen, insect repellent, reusable bottle, tote bag, and adherence to local customs.

Our International Patient Centre provides comprehensive services before and during your hospital visit. These include:

• Second Opinion and medical advice;
• Cost Estimation;
• Appointment Scheduling;
• Airport Transfer;
• Translator Services;
• Visa Extension Assistance;
• Repatriation Service;
• International Insurance and TPA Assistance

Advance booking for airport transfer is required. To book now, WhatsApp +60 19200 9191.

Terms & Conditions

• Airport transfer service is complimentary to all our international patients.
• One patient is allowed a maximum of one accompanying companion and one piece of luggage only.
• Bookings must be made at least 2 days prior to arrival.
• Contact us at least 2 days prior to arrival date for transfer arrangement and confirmation.

Please provide the following information when making a transfer booking:

• Full name as per passport
• Date of Birth
• Passport number
• Contact information
• Hotel name
• Flight details
• Appointment details

We make it a point to dispatch most of our medical evacuation flights as soon as possible. Even if a patient has been cleared to travel by their treating physician, we believe it is critical to inquire about their medical condition or the treatment they are receiving, especially to ensure that the appropriate medical equipment and ground ambulance that will transport them to the air ambulance/scheduled airliner is available.

How to organise a medical evacuation?

Step 1: Contact us

Contacting us is the first step in booking a medical evacuation flight. Patient’s relatives / caregivers can reach us by phone or e-mail. Our representatives are available 8am -10pm, seven days a week and IPC Doctor will gladly call you back at no cost to discuss long-distance medevac transfer and determine patient needs.

Step 2: Share the patient’s medical information

Patient’s relatives / caregivers must provide complete medical report and personal documents.

We will inform Patient’s relatives / caregiver appropriate consultant who can accept case. We will brief you on all flight plans that have been completed. We may require some important information for this.

It should be noted that even if the patient's treating physician has declared them fit to travel, the commercial airline always has the final authority on a scheduled flight. If the patient is being evacuated in an ambulance jet, the accompanying flight doctor has the final say on whether or not the patient is fit to fly.

Step 3: Have the relevant travel documents ready

Patient and companion will need proper identification papers. Bring your passport, and, if necessary, a travel visa. Also, we can assist in applying for medical visas.

For any other inquiries, kindly contact +60 19-224 4179.

Cab/Taxis

Cabs and taxis are readily available at the airport to take you directly to SMC

E-hailing services

E-hailing services such as Grab and inDrive can take you directly to SMC

Public transport

There is also an option for you to take public transport:

• E-hail a ride to LRT Ara Damansara
• Take the LRT towards Putra Heights on Platform 2
• Ride 5 stops to USJ 7 station and get off
• Take the SBL towards Sunway-Setia Jaya on Platform 1
• Ride 3 stops to SunMed station

Parking

Multi-Storey Carpark

Ample parking in both Tower A & Tower D carparks which include parking bays for pregnant mothers and parent(s) with children under 12. Two dedicated parking bays are reserved for the handicapped on each floor.

Tower A

Parking Autopay Machines are available on the Ground Floor, 1st & 2nd Floor.

Tower D

Tower D Carpark opens on 13 March 2023 in phases. Parking Autopay Machines are available on all floors.

IPC will arrange rooms for patients depending on the availability and requests.

Please note that accommodation for those accompanying patients is not provided by Sunway Medical Centre. However, there are a variety of nearby hotels and Airbnb options for your convenience:

• Sunway Resort Hotel
• Sunway Pyramid Hotel
• Sunway Lagoon Hotel
• Sunway Sanctuary

• The consultants will schedule and then notify the patient regarding the date of admission
• Patients should bring all relevant documents on the day of admission. The documents needed are:
  • Admission Advice Form
  • Identification for both patient & guarantor [MyKad Malaysian or Passport Only]
  • SunMed Appointment Card
  • Deposit
  • Any Guarantee Letter or Insurance Card you already possess
• Patient will be briefed of the terms & conditions of their stay. Verified forms will be collected and then processed at this stage.
• Bed is booked depending on availability. Pre-booking of rooms is not accepted, and room types are subject to availability. Check with your insurance company what type of rooms you are entitled to, and if there is any co-payment if you wish to request a room upgrade.
• Patients are required to pay a deposit at the cashier. A deposit of RM500 will be collected for patients with Guarantee Letter, and the amount will vary for self-paying patients.
• When bed is ready, the porter will send the patient up to the ward.

• Comfortable clothing and shoes for your Cardiac Stress Test (Treadmill).
• Previous medical records, if any, especially X-rays, MRI or CT scan from your last check-up for comparison.
• Bring your glasses (spectacles) for your vision test.

• Please fast for at least 8 – 10 hours prior to the appointment. You may drink plain water only.
• Postpone taking any routine morning medication (except Hypertension drugs), unless advised by your doctor, until after the blood investigation.
• Ladies who are going for mammogram are to avoid using deodorant or talcum powder.
• Ladies going for mammogram are to bring their old films for comparison.
• Pap Smear should best be done 7 days after the last day of your menstruation.

1. Free Wi-Fi

Whether you are at SunMed for a day procedure or longer stay, you can bring your own tablet or laptop and connect to our wi-fi access on all outpatient floors (Ground, 1st & 2nd Floor) as well as in-patient rooms.

2. Playrooms

Playrooms are available at Eye Centre (1st Floor), Outpatient Department (2nd Floor) and Ward 5B (5th Floor).

3. Washrooms

Washrooms are available on all floors of the hospital.

4. Nursing Room / Diaper Changing Facility

Nursing rooms are available on the 2nd Floor (Outpatient department and near Ward 2B/Nursery). The diaper changing facility is on the 2nd Floor Outpatient department.

5. Prayer Rooms

The Surau is located on the Lower Ground Floor (next to Laboratory) and on the 4th Floor, Tower B (Swan Convention Centre).

6. ATM Machines

• Maybank ATM Machine
  Located at Tower B, Ground Floor (Nearby Accident & Emergency Department)
• Public Bank ATM Machine
  Located at Tower C, Ground Floor (Nearby Family Mart)
• HSBC ATM Machine
  Located at Tower C, Ground Floor (Nearby Family Mart)

A quiet place for reflection and prayer makes a world of difference to patients, visitors, doctors and staff members in SunMed. Hence, The Muslim prayer rooms provided here will make it more convenient for Muslim patients to adhere to their religious observances.

The Surau is on the Lower Ground Floor (next to Laboratory) and on the 4th Floor, Tower B (Swan Convention Centre).

Muslim patients will also have their dietary needs catered for, as the kitchen at our hospital is fully certified Halal. It is part of SunMed effort to provide a welcoming environment for all our Muslim Patients.

Visiting Hours
General Wards, 9.00am - 9.00pm daily only
Paediatric Wards, 8.00am - 9.00pm
Maternity Wards, 8.00am - 9.00pm
ICU / CCU / HDU, 12.00pm - 2.00pm & 6.00pm - 8.00pm daily only

• Patient is discharged by consultant
• Consultant and ward staff will prepare all the documents for discharge
• Discharge process will be activated in the hospital system
• Relevant documents will be sent to the billing department
• Pharmacy and other department staff will prepare take-home medication and related charges
• Billing staff will finalise the hospital bill once take-home medication is ready, and all related charges are keyed in
  • Self-paying patients: The final bill will be ready approximately 1-2 hours from the time discharge process is activated
  • Patients under insurance/Company guarantee letter: It may require a minimum of 4 hours to obtain the Final Guarantee Letter from the Insurer/Third Party Administrator.
  • A deposit of RM500 is required for patients wishing to leave the hospital before receiving the final Guarantee Letter

Your feedback on our healthcare services is invaluable to us as we continuously work to enhance and improve what we offer daily. Feedback Here

Check out time is 12pm. Discharge after 12pm will incur additional half day room charges.

For discharge after 6pm, full day room charges will be imposed.